1.1. Thank you for visiting our website

1.2. Please be sure to read carefully all the General Terms and Conditions of Consultation, of Purchase and of Sale presented on this page.

1.3. These General Terms and Conditions of Consultation, of Purchase and of Sale are written in English, French and Portuguese languages and after their acceptance by the User, constitutes the current obligations between the Parties involved, without prejudice of the applicable national legislation.

1.4. We provide all informations about the tools and services that we have for you, which are available on this Website, under the condition of acceptance of all Terms, Conditions, Policies and Notices mentioned here.

1.5. If you do not agree with all the Terms and Conditions of this agreement, you will not be able to use any of the services provided on this Website.

1.6. By visiting our Website and / or placing an order, the User agrees to comply with the following General Terms and Conditions of Consultation, of Purchase and of Sale, including the additional Terms and Conditions and the Policies referred and / or made available through hyperlink.

1.7. We advise the User to print these General Terms and Conditions of Consultation, of Purchase and of Sale, for future verification, in case of any doubt about the use of the services of our Online Shop


2.1. “CASTELOS & CORAÇÕES – UNIPESSOAL LDA”, domiciled at Avenida dos Negréus, Lote 2, Loja H, 2350-523 Torres Novas – Santarém, Portugal, with a registered share capital of 5.000,00 €, NIPC (tax and company registration number) 513 855 025, registered at Conservatória do Registo Comercial de Lisboa (Comercial Registry Office of Lisbon), through the Ap. 20161211 and whose documents are fully deposited electronically, is the legitimate owner of the official website of the brand “Sou Cabaz …” and whose domain can be found at .

2.2. Throughout this Website, the terms “we”, “our”, “Sou Cabaz de …”, “SouCabaz” and “C & C” refer to our company “Castelos & Corações – Unipessoal Lda.”, as well as our Brand ” Sou Cabaz de … “.


For further informations or to clarify any doubts, you may contact the Representative of “Sou Cabaz de …”, namely, “Castelos & Corações – Unipessoal Lda.”, by e-mail to or, if you prefer, by telefone to +351 925 924 394, from Monday to Friday, from 10:00 a.m. to 6:00 p.m.


4.1. These terms and conditions of service apply to all Users of the Website, including and without limitation, to Users who are Browsers, Suppliers, Customers, Traders and / or Contributors of content, as well as to any commercial transaction carried out through our Online Store.

4.2. The navigation on this Website, as well as the purchase of any product in, implies the acceptance of this general conditions of use and contracting denominated “General Terms and Conditions of Consultation, of Purchase and of Sale”.

4.3. We commercialize quality food products of several Brands and Manufacturers, of our confidence, and all the services offered in this Website are available to Companies, Final Consumers and even Natural Persons within the scope of their business or profession.

4.4. Final Consumer is considered to be a person who acts / purchases with a purely personal purpose, outside the scope of his commercial, industrial, artistic or professional activity, meaning, without the desire to resell the articles that he / she purchases in the “SouCabaz” Online Shop.

4.5. “C & C” reserves the right not to process any order from Users that do not comply with the General Terms and Conditions of Consultation, of Purchase and of Sale of this Website.

4.6. Customer must provide to “C & C”, as seller, an e-mail or postal address, or data relating to another form of contact, that is correct and complete and accepts that “C & C” can contact him / her using such data if necessary and in the strict legal and contractual terms.

4.7. If some terms and conditions of service are considered in an offer, your acceptance is expressly limited to those terms and conditions of service.

4.8. “C & C” reserves the right, at any time, to revise, change or replace any part of these General Terms and Conditions of Consultation, of Purchase and of Sale by publishing updates and / or changes to its website

4.9. It is the responsibility of the User to periodically check this page for possible changes.

4.10. It is also the responsibility of the User to monitor the changes on our Webside, and expresses (the User) his / her agreement and concordence, declararing that he / she recognises his / her responsibility to monitor the possible changes in our Website.

4.11. The continued use or access to our Website after the publication of any changes constitutes acceptance of these changes.

4.12. By agreeing to the General Terms and Conditions of Consultation, of Purchase and of Sale, the User declares to be of legal age in Portugal (more than 18 years old), or to be of legal age in the country and place of his residence.

4.13. Minors may not use our Website without prior parental consent. Therefore, when using our Website, “C & C” assumes that the User is of legal age or has parental consent.

4.14. Violation of any of these Terms and Conditions of Consultation, of Purchase and of Sale will result in the immediate termination of our services, without prejudice of the right to compensation under the general terms.


5.1. The Website is intended for private use only, so the reproduction, transfer, distribution or storage of the contents of the “SouCabaz“ Online Store, without prior written authorization, is prohibited for any purpose other than strictly personal use.

5.2. It is expressly forbidden to introduce links of our Website for commercial purposes or without prior authorization from “C & C”.

5.3. The use of the domain for abusive purposes will be subject to judicial recourse, with the corresponding request for payment of indemnity under the general terms and / or other legal consequences.

5.4. In the event that you find links that allow you to access in other websites or references about the Online Shop “SouCabaz”, we inform that “C & C” does not have or assume any responsibility on these links or pages, or on the contents inscribed therein, except when placed on sites owned by “C & C”.

5.5. The material on this Website is provided for general product information only and should not be used as the sole basis for decision-making without consulting primary, more accurate, complete or timely sources of information.

5.6. The responsibility for the trust deposited in the products commercialized in our Website is at the User’s risk and is of his / her total responsibility.

5.7. It is the responsibility of the User to monitor the changes on our Website, and expresses (the User) his / her agreement, stating that he / she declares that he / she recognises it is his / her responsibility to monitor the possible changes in our Website.

5.8. This Website may contain certain historical information, which may not be accurate or current, as it constitutes a mere reference.

5.9. We are strongly committed to ensure that the information presented on is free of typographical errors and we will do the respective corrections as soon as possible, whenever they occur.


6.1. In the event that the information presented on our Website does not correspond to the characteristics of the product received, the Customer has the right to terminate the purchase and sale agreement in accordance with applicable legal terms.

6.2. The photographs presented on the website are merely illustrative. Therefore, we recommend that you periodically consult the product description to check the characteristics of the product (s) you wish to purchase.

6.3. Prices and product specifications are subject to change without notice. Despite the extreme attention of “C & C” to keep all information updated, some products may contain an incorrect price, so we will check the prices whenever we process the orders. If the price of the product is lower than the advertised price, we will refund the difference. If the price is higher, we will inform the Customer by email and we will wait for his / her decision to accept the new proposal or cancel the order.

6.4. Promotional campaigns may have a limited stock and are exclusive of the “SouCabaz” Online Store.

6.5. The validation of the purchase or order presupposes that the Customer is aware of and accepts the General Conditions and Terms of Consultation, of Purchase and of Sale of our Website.

6.6. All data registered by “C & C”, through the platform of its Online Shop, are proof of the set of transactions between the Seller and the Client.


7.1. Any User of the Website complies to respect these general conditions, namely observing the following obligations:
a). Not to use our products for any illegal or unauthorized purpose, or in the use of the service, to violate any legal provisions (including those relating to copyright);
b). Do not transmit any viruses or worms or any code of a destructive nature through our Website;
c). It is prohibited to introduce, store or broadcast through the Online Store “SouCabaz” defamatory, obscene, insulting, xenophobic and / or any other content that violates the general principles of law and public order;
d). Keep and not disclose your password to the website in order to prevent third parties from accessing your account and personal data;
e). Do not use false identities;
f). Provide your personal data and correct addresses so that “C & C” can process orders properly;

7.2. The Customer is the only responsible for the accuracy of personal or other data communicated to “C & C” through the platform of the Online Shop “SouCabaz” and undertakes to immediately insert and report any changes through its registration account at

7.3. “C & C” disclaims any liability for any delay or impossibility of processing the order due to error or insufficiency of the data communicated by the Customer.

7.4. Violation of any of these Terms and Conditions of Consultation, of Purchase and of Sale will result in immediate termination of our services, without prejudice to the right to claim indemnity due to “C & C” under the general terms.


8.1. To place an order at it is necessary that the User has a valid and frequently used e-mail account that registers as a “SouCabaz” Customer, filling out the form available online.

8.2. Once registered, simply enter in the shopping basket all the products that you want to purchase, following all the steps of the purchase so that it is completed successfully.

8.3. Placing an order at is very easy:

1.º – Browse the pages of the Online Shop “SouCabaz” and find the product (s) you want to purchase;
2.º – Add the products you want to buy into the Shopping Basket by clicking at the “Add to Basket” button;
3.º – When you understand that you have already chosen all the products you want, complete the purchase by clicking “Finish”;
4.º – Then, fill in your personal data in a very simple form (be very careful filling in the address);
5.º – Then select the mode of payment;
6.º – Review your order;
7.º – Make payment, confirming the order;
8.º – Finally, you will receive an order confirmation by e-mail;
9.º – When you select the “Exit” button at the end of the purchase process, your order is confirmed and you only have to wait for the days predicted for the postal delivery of your products.

8.4. As soon as you complete your purchase, you will receive an automatic email confirming the transaction. We suggest that you print or download this copy for future reference. If the data is not correct, you can immediately request its modification or the cancellation of the purchase made.

8.5. In case of non-confirmation of payment or non-compliance with these General Terms and Conditions, of Purchase and of Sale Consultation, “C & C” reserves the right not to accept your order or to cancel it in absolute or in part, even after automatic confirmation of the it.


9.1. “C & C” only processes an order placed by a Customer after confirming its payment, and can not ensure the availability of the items until the beginning of the processing.

9.2. In the confirmation of the order, you will find the estimated date for shipment of the products, after confirming the payment. Naturally, the estimated shipping time may vary depending on the Carrier (or other mode of delivery) and the destination of your order.

9.3. “C & C” only dispatches orders on weekdays. Therefore, to estimate the time of delivery of orders, weekends and holidays are not counted. Any delay in the dispatch of articles, in view of the estimated dates presented, does not confer the right to compensation.

9.4. Satisfaction of all orders placed on our Website is subject to availability of the products. “C & C” tries to ensure that all products offered for sale in the Online Store are in stock. However, we reserve the right not to accept any orders or cancel orders already confirmed for products that are no longer available in the warehouse.

9.5. If the Website has allowed to submit an order whose request can not be satisfied, the Customer will be contacted by “C & C” to proceed with the adjustment of the order according to the availability of the products, Customer preference, as well as the Terms and Conditions and General Consultation, of Purchase and of Sale of our Online Shop “SouCabaz”. In the event that such contact proves to be impossible due to a lack of response from the Customer, “C & C” reserves the right to adjust, modify or terminate the order placed after 3 days.

9.6. If there is a partial or total cancellation of your order, the amount paid will appear as credit in your Customer account, to be used in a next purchase. You can also inform “C & C”, by email to, that you wish to be refound of the amount paid.

9.7. The increased expenses resulting from inaccuracies of the data provided by the Client, namely, because they are incomplete; incorrect; there was no one to receive the package order in the place indicated; it has not been lifted or has been refused (as the case may be), are the Customer’s entire responsibility.


In addition to the reasons specified in the Business Policy (6), Ordering (8) and Product Availability and Order Confirmation / Cancellation (9), “C & C” reserves the right to refuse any order, regardless of reason, and is exempt of liability for any damages or costs, as well as reserves the right to cancel any purchase even if it has already been accepted or confirmed through the Online Store, assuming that the purpose of the order and / or the qualities of the Website User are in non-compliance with the General Terms and Conditions of Consultation, of Purchase and of Sale of this Website.


11.1 The kinds of payment available are those presented at, not being accepted any other than those mentioned.

11.2. You can pay for your orders by bank transfer, using your Paypal account or when you receive it.

11.3. When you choose as payment option the bank transfer, you must send the proof of the payment by email to Your order will be processed as soon as the value of the transfer is credited to the “C & C” bank account indicated for this purpose when the order is placed.

11.4. “SouCabaz” Online Store uses security technologies for encryption platforms. All payment information you provide will be encrypted from the time of your initial transaction to the time the order is processed and will not be stored on any public server.

11.5. Although we use encryption software, any payment transmitted by the Internet, or by e-mail, carries some risks, particularly when the User does not take the necessary precautions and does not assume the proper conduct of responsibility.

11.6. “C & C” can not be held liable for any damage suffered as a result of the use of electronic means of communication, namely damages caused by failures or delays in the delivery of electronic communications, interception or manipulation of electronic communications by Third Parties or by computer programs used for communications or virus transmissions.

11.7. If the Customer chooses to pay by ATM, we will only begin the processing order after we have received the payment. Therefore, in this mode of payment, we advise you to go to the ATM, as soon as possible, so you may receive your order as soon as possible. Once 3 calendar days have passed since the order was placed, and if we have not received any payment, the order will be canceled.

11.8. We urge you not to attempt to pay by any other means not specified on If you still do, “C & C” can not be held liable for the loss of payment or any other damages that may result from your action.


12.1. “C & C”, through its “Sou Cabaz de …” Brand, recognizes the importance of protecting the personal data of its Customers and all Users of the Website and for this reason has developed a security behavioral pattern that complies with all the requirements of Regulation General of Data Protection.

12.2. For more information about the Treatment of your Personal Data, please click “here”.

12.3. If you have any questions about how we treat and protect your data, please contact us at


“C & C” owns the products marketed until it has received full payment of the order, as well as the delivery service(s).


14.1. The prices of the products displayed in the “SouCabaz” Online Shop include the appropriate IVA (Value Added PortugueseTax).

14.2. The total price specified in the final menu includes taxes and shipping costs. Prices are quoted at the time of order confirmation, which you can print or download for future use or verification. In case of payment by bank transfer, please transfer only the exact amount specified in the order confirmation and make individual transfers by order.

14.3. The shipping rates are calculated regarding the order, and the exact price of the shipping charges will depend of the country and / or place where your order will be delivered.

14.4. The prices are all presented in Euros and any change in the country and / or place of delivery of the order may have influence on the prices due to the transportation costs.

14.5. Additional transport, delivery and postal charges may be payable, and any other costs when such charges can not be reasonably calculated before the conclusion of the contract.


15.1. The products ordered from the “SouCabaz” Online Store will be shipped and delivered on weekdays, from Monday to Friday.

15.2. We can only guarantee the good delivery of an order if the shipping address of the products is indicated by the User, this address being located in a house or office located in one of the countries mentioned in the list of countries available in the menu “Deliveries for”.

15.3. Deliveries are considered done when the confrimation is made available by the delivery service or post office at the agreed address.


16.1. The shipping costs associated with your order will be invoiced per order, meaning, if you order more than one item, you will only pay once for shipping. However, “C & C” reserves the right to split the delivery of the order, for example, if a part of the order is delayed or not available. In case we proceed to the division of the order, the customer will be notified, by e-mail, of our intention. For this purpose, it will be used the email address provided by the customer at the time of purchase.

16.2. In mainland Portugal and in the Madeira and Azores Archipelago, deliveries will be free for purchases equal to or greater than 150,00 €. In purchases below this amount, the postage will be charged, in the amount of 6,00 € per order.

16.3. At the time of delivery, the Customer must inspect the packaging and the products sent for damage. If it is found that the packaging is damaged, the Customer must not accept the delivery of the order, which must be returned immediately through the return mechanism provided in

16.4. The order is considered accepted if, after being received by the Buyer / Customer, he / she does not return it within 14 days of its receipt.


17.1. After registering your purchase, being confirmed the payment and being available all the products of the order, “C & C” will send your request observing the following delivery times:
– In Mainland Portugal, within a maximum of 5 working days.
– In the archipelago of Madeira and the Azores and in Spain, between 5 and 10 working days.

17.2. The delivery times mentioned above are merely indicative.

17.3. “C & C” will not be liable for non-compliance, or delay in complying with, of any obligation to send caused to an event of force majeure, that is, an event, act or omission beyond its reasonable control.


18.1. If you wish to exchange or return the purchased product, do not open it or remove the safety seal of the product (if any).

18.2. “C & C” does not allow exchanges or returns of perishable products.

18.3. If you decide to return any product / article(s) purchased, “C & C” has the right to do not accept the return of the product(s) in case of the label(s) or seal(s) is / are not intact(s), or when the label(s) or seal(s) has been altered in relation to its original condittion(s) or damaged, as well as when it is notable that the product packaging has been opened.

18.4. Upon receipt of the order, the Custumer has 14 days to exchange / return his / her item(s) – with the exception of perishable products – if you realise that they have any defects or other nonconformities in respect to the products ordered, or by simple withdrawal, if you are a Final Consumer, without having to expressly indicate any justification.

18.5. In case of exchange, return or withdrawal, it is the responsibility of the Customer / Final Consumer to carefully pack the product(s) to be returned, so that they are returned safely, to the following address: Av.ª dos Negréus, Lote, Loja H – 2350-523 Torres Novas – Santarém – Portugal.

18.6. Returns in contradiction with the mentioned conditions of exchange, return or withdrawal will not be accepted, and the product(s) must be collected by the Customer, at the address mentioned in the previous paragraph, within a maximum period of 10 business days. If this period expires, it will no longer be possible to recover the item(s) by the Customer, nor will any amount be due from “C & C” in reason of the non recovery in time or return of the item(s).

18.7. Shipping costs arising from the return of merchandise will be paid by the Customer, except in case of proven “C & C”’s fault, namely, by defect of the product(s) or error(s).

18.8. In case of withdrawal, the Final Consumer may exercise his / her right of withdrawn under the conditions and deadlines mentioned in this section, by completing the form accessible here, to be filled in legible form, which should be sent by email to: or placed inside of the packaging of the returned order.

18.9. The withdrawal is always considered made under the Right of Withdrawal.

18.10. There is no withdrawal, under the Right of Withdrawal, for products manufactured per order, custom, customized or perishable.


19.1 Before the shipment, the Customer may cancel the order of products. If the User places an order and want to cancel it, he / she must first check the status of the order through the menu “My Account”, the bottom right corner of the page of our website:, then selecting “Orders” and, if the status of the order mentions “registered”, then there is a possibility of cancelatino. To do so, the User must contact our Customer Service by email to and request the cancellation of his / her order.

19.2. If the cancellation request is successful, the Customer will be notified by e-mail of this decision and the cancellation will be processed at no cost for the Customer.

19.3. If the cancellation request is not possible because the order has already been shipped, the products will be sent to the Customer who, if he / she maintains his / her intention to cancel the order, must refuse to receive the order or activate the return mechanisms.

19.4. Upon confirmation of the refusal / return and receipt of the order in “C & C”, the corresponding refund will be processed corresponding to the amount paid by the Customer, less shipping and return costs due to the refusal (when applicable).

19.5. The orders of products sold online only, made to order, custom-made or personalized can not be canceled or returned because the production process starts immediately upon receipt of the order. This type of articles can only be returned if it presents defects or disagreements with the products ordered.


20.1. “C & C” will only be liable for damages suffered by Customer in the event that such damages result from violations attributable to “C & C”’s contractual obligations to Customer, or in the event of liability resulting from applicable legal rights.

20.2. In the event the Buyer has suffered damages in connection with the activity of our Website, “C & C”’s liability is limited to damages in the products marketed and at reasonable and verifiable costs incurred by the Customer in consequence of “C & C”’s violation of these General Terms and Conditions of Consultation, of Purchase and of Sale.

20.3. “C & C” is not liable for damages suffered by Third Parties resulting from the use of any of our products. “C & C” can not be held liable for damages incurred by the Customer as a result of improper use of the products we sell.

20.4. “C & C” is not responsible for damages resulting from incorrect information on the Website.

20.5. All products marketed by “C & C” are in compliance with Portuguese and Community law.

20.6. “C & C” declines all liability in case of violation of the law of the country where the order is delivered. It is up to the Client to verify with the local authorities the conditions of importation or use of the products that he / she wishes to order.

20.7. “C & C” further disclaims all liability for the payment of taxes, customs duties, or other expenses arising from applicable law in the country and / or place where the order is delivered.

20.8. The steps and costs of customs clearance that may be necessary to receive the order in your country and / or place of destination are the responsibility of the Customer.


21.1. “C & C” intends to make Users aware of the general rules for the processing of their personal data. These are collected and treated in strict compliance with the provisions of the legislation on personal data protection in force, namely Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation).

21.2. “C & C” respects the best practices in the area of security and personal data protection by taking the necessary organizational and technical measures to comply with the General Data Protection Regulation and ensuring that the processing of personal data is lawful, fair, transparent and limited to authorized purposes.

21.3. The User of this Website must be aware of the information about the treatment of his / her personal data, by “C & C”, within the scope of the use of our Online Shop “SouCabaz”, clicking here.


22.1. The name and image of our Online Shop, registered brand “Sou Cabaz de …”, Logo and all texts, comments, works, illustrations and images of the baskets represented on our Website, as well as the configuration of products manufactured to order, customized through our Online Shop at are strictly reserved under copyright and intellectual property rights worldwide.

22.2. Reproduction of images of products in the singular and description of their characteristics, marketed through our Online Shop are mere reproductions and the rights associated with them are the property of the respective Producers.

22.3. The reproduction, even if partial, of the Website, and of the elements contained therein, is prohibited under the terms of the Portuguese Intellectual Property Code and other specifications contained in these General Terms and Conditions of Consultation, of Purchase and of Sale, without the authorization of its Author, which may be requested by contacting “C & C”.

22.4. If you wish to use informations or materials from our Website, outside the scope of these Terms and Conditions of Consultation, of Purchase and of Sale, you need to obtain prior written authorization from “C & C”.


23.1. When used according to the established rules, a promotion code allows the User to enjoy a promotion / discount on the purchase of a specific product or a set of products, during the indicated period / associated with the promotional code / promotional campaign.

23.2. Promotional codes are personal and non-transferable and can only be used for online purchases made on the website. The sale, exchange or donation of a promotional code is not allowed. The customer carrying the promotional code can not upload or make available a promotional code on any website or other public form of offer, donation, sale or exchange. The use of promotional codes for commercial purposes is not allowed.

23.3. The use of a promotional code is subject to one use per product and per order. Promotional codes can not be combined with any other promotions or special offers.

23.4. Promotional codes can not be redeemed in cash and will not be reissued or refunded.

23.5. Without prejudice to any other rights, “C & C” reserves the right to immediately invalidate the promotional code issued if we suspect that a promotional code is being used in violation of the aforementioned assumptions.


24.1. The promotional offers or commercial campaigns published on the website are valid only for the moment they are displayed on the website and according to the conditions established, unless it is communicated on the site information on the contrary.

24.2. In the case of a return or exchange of items purchased in the course of commercial campaigns or promotions, you will be credited or given only the amount that you actually spent on the purchase of the good you intend to return or exchange.

24.3. The conditions of return of the orders made in the period of campaigns / promotions can be changed, being mentioned in a menu created specifically for this purpose.


25.1. In order to provide our Users with greater speed and personalization of the service provided, “C & C” may use a feature of the “Browser” known as “Cookie”.

25.2. A “Cookie” is a small text file, automatically saved by the User’s computer, and that allows its identification whenever it returns to our Online Shop “Sou Cabaz Gourmet” through the Website

25.3. Any User may, however, configure his / her “Browser” in order to prevent the installation of “Cookies” on his / her computer. However, this option may make your browsing slower on this as on other websites.


26.1. These General Terms and Conditions of Consultation, of Purchase and of Sale and all divergences and disputes arising from the relationship between “C & C” and the User(s) of our Online Shop “SouCabaz” are governed by Portuguese law.

26.2. In the event of disagreement or dispute regarding the interpretation or execution of these General Terms and Conditions of Consultation, of Purchase and of Sale, “C & C” and the Customer undertake to work towards a friendly solution that is fair and adequate, within a maximum period of 60 (sixty) days from the receipt of the communication addressed to that effect by any of the Parties involved.

26.3 In the event of consumer disputes, the Consumer may use the European online dispute resolution platform available at To know the entities of Alternative Dispute Resolution of Consumers registered consult the Portal of the Consumer in It is hereby already agreed the recourse to the CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (National Center of Information and Arbitration of Consumer Conflicts), with the following contacts:
Postal Address:
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo Rua D. Afonso Henriques, nº 1
4700-030 Braga – Portugal
E-mail address:
Phone number:
253 619 107

26.4. In the absence of an amicable settlement and in case of non-compliance with these General Terms and Conditions of Consultation, of Purchase and of Sale, both parties set the Civil Court of Torres Novas, District of Santarém, with express renounce as the competent court for the litigation, to any other.


27.1. “C & C” reserves the right to change these General Terms and Conditions of Consultation, of Purchase and of Sale of its “SouCabaz” Online Store at any time.

27.2. The Customer is subject to the terms and conditions in force at the time of ordering, unless applicable law or competent authority impose in a different way.

Pre-sale Questions